Contact Center Solutions   

 

 

 
Avaya Aura™ Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.
 
This software solution uses SIP along with standard SOA and Web-services interfaces to provide maximum flexibility. It helps organizations better anticipate customer needs and offers advanced functionality to quickly, efficiently, and cost effectively satisfy those needs.
 
The result is a contact center that consistently delivers a unified, efficient, and highly personalized experience—one that builds brands and enhances customer loyalty.
 
 
 

Arcosoft Inc - New centralized VoIP call recording software; VONaLink TeamRecord; works with any VoIP phone system based on the SIP standard to record calls for an entire workgroup.

Arrayvox Communications - Billing systems, SIP phone, media server

Aspect Communications Feature rich IP Call Center solution

CCDS - Centcom is a 100% web-enabled SIP Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs.

Collab - One Contact is a SIP-based 3G contact centre solution that offers full multimedia contact management across voice; video and instant messaging.

Contactual - Contactual includes web ACD, IVR, CRM integration, web configuration, call recording, monitoring, reporting, chat, email, PSTN and VoIP.  Low monthly rates.  Supports SIP 711, 729.

CosmoCom - SIP-enabled contact center solution

CT Solutions - Q4U - Call Centre Callbacks for Nortel or Avaya SIP Call Centres

Database Systems Corp. - Contact Center Technology and Direct Marketing Software Solutions

Digital Voice Systems Inc - leading ILLINOIS provider of CIC/EIC from Interactive Intelligence; true SIP-based ALL-IN-ONE VOIP software and phone systems with a single desktop interface; for your Contact Center and Enterprise.

Drishti-Soft Solutions Ltd - Drishti-Soft launches DACX Dialer; a full-featured & scalable dialing solution which works with SIP; ISDN etc. to provide totally hassle free dialing at reasonable hardware investment to call center

Duxoft - MiaRec - Voip calls recording and Monitoring application for call and contact centers. It is working with SIP protocol. Compatible with windows family operating systems.

eOn Communications eQueue Multi-Media Contact Center Solution

Five9 - VoIP Hosted Contact Center Solutions

Genesys Telecommunications Laboratories IP-based platform for mid-market contact centers.

Indosoft Inc. - Indosoft Inc.; Contact Center Suite is a blend of Predictive Dialer; an Automatic Call Distributor; Database schema; Web Agent and Admin. interface. The SIP enabled PBX has Voice Recording and IVR.

Intel - Call Processing Software Products

Intelix Global Solution - Complete Contact Solution Solution for AvayaPBX, PanasonicPBX, AlcatelPBX, SiemenPBX etc.

Interlan - IP Contact Center SIP based. Included IVR, ACD, CTI.

IVR Technologies; Inc. - Seamlessly integrated into the other enhanced services of Talking SIP; this module's features include caller queue position and estimated hold time announcements; and more!

klotzwarehouse - SIP Contact us for synthetic fuels and oils! Our line of products covers marine; SkiCraft; automotive; motorcycle; kart; snowmobile; and RC model markets.

Magnetic North Software - Magnetic North provide SIP based customer contact solutions including predictive dialing and call recording applications. Customers need no hardware installed and billing is Pay as You Go.

NetCentrex Saga800 Network-Based Contact Center Solution

Noble Systems - ATOMS Contact Center Technology Suite (uses SIP)

NTT COMMWARE - Scalable IP Contact Center solutions

Nuasis - NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR; Industry Standards such as SIP

Paraxip Technologies - Paraxip IP-Record is a SIP-based call recording solution enabling scalable and reliable call logging.

Polypix - Chimebell - Click to Talk Contact Center Solution
Red Box Recorders Ltd - SIP Recording Platform allowing Agent Assessment, analysis, monitoring and retreival.

Revation Systems, LLC - Revation Systems develops software that enables web chat help desk and secure enterprise instant messaging. The solutions are based on SIP-SIMPLE.
Rostrvm Solutions Limited - SIP call centre including ACD, IVR, dialer, screen pop with voice & data transfer.

Telephone@Work - CallCenter@nywhere Platform Includes Built-In Softswitch With Unique Attribute of Seamless Interoperability Between SIP, H.323 and PSTN

Transera - Leveraging SIP and CCXML; Transera offers an On-demand Global IP Call Center solution for multi-sourced call centers; enabling organizations to globalize their call center operations.

Vail Systems - Vail develops and hosts highly scalable and extensible SIP-based enhanced telephony software platforms and applications for Network IVR; Recording; Enhanced Routing and Outbound Messaging applications.

WINS LIMITED - WINS provides professional consulting services for enterprises seeking to build a new call center or improve their existing ones.  We specialize in technology components of call centers.