Contact Center Solutions   

 

 

  The migration towards IP-based contact centers from call centers is moving from the early adoption stage to the mainstream as IP communications matures and its benefits are recognized.
  
Businesses are leveraging the power of open IP standards to simplify application logic and to eliminate redundancy in the infrastructure of their contact center or call center.  The result is that every agent and expert has full access to the required features, functionality, and information needed to serve customers better on each call or other contact.
 
IP-based contact centers are simultaneously lowering networking costs, distributing the agent workforce, and enhancing agent productivity through multi-modal communications. Customers can reach agents by what ever means they choose (email, instant messaging web chat, or voice call) and the contact can route the request.
 
SIP, or Session Initiation Protocol, promises to further extend these advantages by facilitating a more efficient and collaborative communication model between the enterprise and its eco-system. By introducing intelligence on user presence into the call routing decision, SIP can improve customer service. Learn More>>>
 
   Mirial - PSE Video Contact Center - comprehensive SIP/H323 solution allowing service providers to add video to an exhisting voice contact center or to deploy a brand new voice and video enabled contact center.
 

Arcosoft Inc - New centralized VoIP call recording software; VONaLink TeamRecord; works with any VoIP phone system based on the SIP standard to record calls for an entire workgroup.

Arrayvox Communications - Billing systems, SIP phone, media server

Aspect Communications Feature rich IP Call Center solution

CCDS - Centcom is a 100% web-enabled SIP Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs.

Collab - One Contact is a SIP-based 3G contact centre solution that offers full multimedia contact management across voice; video and instant messaging.

Contactual - Contactual includes web ACD, IVR, CRM integration, web configuration, call recording, monitoring, reporting, chat, email, PSTN and VoIP.  Low monthly rates.  Supports SIP 711, 729.

CosmoCom - SIP-enabled contact center solution

Database Systems Corp. - Contact Center Technology and Direct Marketing Software Solutions

Digital Voice Systems Inc - leading ILLINOIS provider of CIC/EIC from Interactive Intelligence; true SIP-based ALL-IN-ONE VOIP software and phone systems with a single desktop interface; for your Contact Center and Enterprise.

Drishti-Soft Solutions Ltd - Drishti-Soft launches DACX Dialer; a full-featured & scalable dialing solution which works with SIP; ISDN etc. to provide totally hassle free dialing at reasonable hardware investment to call center

Duxoft - MiaRec - Voip calls recording and Monitoring application for call and contact centers. It is working with SIP protocol. Compatible with windows family operating systems.

eOn Communications eQueue Multi-Media Contact Center Solution

Five9 - VoIP Hosted Contact Center Solutions

Genesys Telecommunications Laboratories IP-based platform for mid-market contact centers.

Indosoft Inc. - Indosoft Inc.; Contact Center Suite is a blend of Predictive Dialer; an Automatic Call Distributor; Database schema; Web Agent and Admin. interface. The SIP enabled PBX has Voice Recording and IVR.

Intel - Call Processing Software Products

Intelix Global Solution - Complete Contact Solution Solution for AvayaPBX, PanasonicPBX, AlcatelPBX, SiemenPBX etc.

Interlan - IP Contact Center SIP based. Included IVR, ACD, CTI.

klotzwarehouse - SIP Contact us for synthetic fuels and oils! Our line of products covers marine; SkiCraft; automotive; motorcycle; kart; snowmobile; and RC model markets.

Magnetic North Software - Magnetic North provide SIP based customer contact solutions including predictive dialing and call recording applications. Customers need no hardware installed and billing is Pay as You Go.

NetCentrex Saga800 Network-Based Contact Center Solution

Noble Systems - ATOMS Contact Center Technology Suite (uses SIP)

NTT COMMWARE - Scalable IP Contact Center solutions

Nuasis - NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR; Industry Standards such as SIP

Paraxip Technologies - Paraxip IP-Record is a SIP-based call recording solution enabling scalable and reliable call logging.

Polypix - Chimebell - Click to Talk Contact Center Solution
Red Box Recorders Ltd - SIP Recording Platform allowing Agent Assessment, analysis, monitoring and retreival.

Revation Systems, LLC - Revation Systems develops software that enables web chat help desk and secure enterprise instant messaging. The solutions are based on SIP-SIMPLE.
Rostrvm Solutions Limited - SIP call centre including ACD, IVR, dialer, screen pop with voice & data transfer.

Telephone@Work - CallCenter@nywhere Platform Includes Built-In Softswitch With Unique Attribute of Seamless Interoperability Between SIP, H.323 and PSTN

Transera - Leveraging SIP and CCXML; Transera offers an On-demand Global IP Call Center solution for multi-sourced call centers; enabling organizations to globalize their call center operations.

Vail Systems - Vail develops and hosts highly scalable and extensible SIP-based enhanced telephony software platforms and applications for Network IVR; Recording; Enhanced Routing and Outbound Messaging applications.

WINS LIMITED - WINS provides professional consulting services for enterprises seeking to build a new call center or improve their existing ones.  We specialize in technology components of call centers.