Call Park and Pickup

Presented by...

SIPKnowledge, Inc.

Motivation:

You call. You talk for a while with a customer service representative. It turns out there is a need to transfer you to the manager. Only problem the manager seems be on another call. Now does that mean you have to call again later? Or is there a way to have you listen at the meantime to relaxing music until the manager is available to take your call..?

Feature:

The customer service representative can park the call at the meantime on a special VoIP application server known as park/music server. You will here music, then after a while will be taken off hold. Sounds familiar right? This is the way it is currently done in the PSTN world. Well, only difference is that with a VoIP based CRM (Customer Relation management) system, you get the same service from machines, which their price is in the order of magnitude of a few thousands rather than a few millions…

How this can be accomplished:

The following scheme illustrates how this can be accomplished.  

SIPKnowledge, Inc.

SIPKnowledge pursue research combined with actual product (and standard) work and provide its outcome in a shape of self paced eLearning courses, seminars (on-site training) and actual products.  The courses and seminars offer information/self-training on SIP, IP telephony (VoIP) and 3G IMS. Products include:

• Consulting
• SIP/IMS training courses
       1. SIP Illustrated - SIP eLearning course
       2. 3G IMS Illustrated - 3G IMS eLearning course
• SIP developers aid tools
       1. SIP RFC (3261) navigator and clarifier tool

http://www.sipcenter.com/goto/sipcenter-sipknowledge