Call Park and Pickup
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Motivation:
You call. You talk for a while with a customer service representative. It turns out there is a need to transfer you to the manager. Only problem the manager seems be on another call. Now does that mean you have to call again later? Or is there a way to have you listen at the meantime to relaxing music until the manager is available to take your call..?
Feature:
The customer service representative can park the call at the meantime on a special VoIP application server known as park/music server. You will here music, then after a while will be taken off hold. Sounds familiar right? This is the way it is currently done in the PSTN world. Well, only difference is that with a VoIP based CRM (Customer Relation management) system, you get the same service from machines, which their price is in the order of magnitude of a few thousands rather than a few millions…
How this can be accomplished:
The following scheme illustrates how this can be accomplished.
SIPKnowledge pursue research combined with actual product (and standard) work and provide its outcome in a shape of self paced eLearning courses, seminars (on-site training) and actual products. The courses and seminars offer information/self-training on SIP, IP telephony (VoIP) and 3G IMS. Products include:
- Consulting
- SIP/IMS training courses
1. SIP Illustrated - SIP eLearning course
2. 3G IMS Illustrated - 3G IMS eLearning course - SIP developers aid tools
1. SIP RFC (3261) navigator and clarifier tool
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