Communications has always been the foundation for commerce, and today businesses have a variety of communication options. The most powerful form of communications is still face-to-face meetings. However, it is not realistic in terms of cost and logistics, except for the most important interactions. Electronic communication via email and instant messaging are the most convenient and cost-effective, but they lack intimacy.

Yet, despite all the technological advances in communications, the greatest balance of efficiency and intimacy is still the telephone, and why businesses place so much importance on their voice networks. However, there are many issues that make managing voice network reliability more difficult than ever.

Central to this is the fact that today’s IP-based networks are more complex. In addition to legacy POTS, companies now have VoIP and wireless voice networks. Straightforward voicemail has evolved into complicated integrated messaging platforms, and the traditional handset has been replaced by devices such as soft (IP) phones, cellular phones and smart phones.

Additionally, when it comes to voice networks, the demands for availability are higher than ever before. Businesses require the network to work without interruptions. The cost of losing phone service has such a devastating effect on business it requires five nines of reliability.

Today, one of the most critical issues businesses face is how to effectively manage their voice networks, and the potential for integrating their voice systems with multimedia and new interactive capabilities. It is within this challenge that there lies an opportunity for service providers, system integrators, VARs equipped with the appropriate solutions to create new revenue-generating services.

Access The Full White Paper Here